We ask that you arrive for your service at least 10 minutes prior to your scheduled visit. Arriving late may interfere with your treatment time and decrease the therapeutic effects for you. All appointments will end at their scheduled time so as not to delay the next Entourage guest.

Cancellations and No Shows
We confirm appointments by phone 48 hours in advance to confirm services and appointment time. For scheduling purposes, we request a 24-hour notice for any cancellation or appointment change. If an Entourage guest misses more than three scheduled appointments, without providing notice of cancellation, a prepay by credit card will be required for future appointments.

Cell Phones
We promise a relaxing atmosphere for all Entourage guests. We ask you to silence all cell phones and pagers once inside Entourage to observe the comfort of all guests. If you need to make an emergency phone call during your service, please
notify your technician or stylist immediately.

We love our children and grandchildren and they are welcome to receive services at Entourage. However, for the comfort and safety of your child and our guests, we cannot accommodate children under the age of 12 in the salon or spa areas without an appointment.

We recommend our pregnant guests consult with a physician prior to receiving spa services and notify us at the time an appointment is made. This will enable our team to customize the service and provide the best possible treatment.

We want our Entourage guests to receive a “no compromise” experience. If any guest is dissatisfied with their service, we will adjust completely the original service. We will ask the guest’s original technician, stylist or artist to schedule the adjustment within one week of the original service.